Operation Management Research Paper Example | Topics and Well Written Essays - 2500 words - 1

Operation Management - Research Paper Example Operation management 1. Introduction The five star hotel described in the case study must consider a variety of factors when considering new and existing operational strategy. The hotel is large-scale in that it offers 250 bedrooms which must be regularly serviced and monitored for cleanliness and relevance to fulfilling the customer needs. This requires a labour-intensive focus to ensure that all elements of the guest experience are fulfilled, thus the need for a structured and regulated cleaning and maintenance crew must be established and managed appropriately. The hotel’s three kitchens will require more demands, especially in relation to quality and management, as it is designed to cater and service walk-in patrons from the external environment and guests as well. All of these facilities require an operational approach that takes into consideration design, the supply chain, planning, technology, and control from the management perspective, along with human resources, each with its own focus on input considerations and outcome demands. 2. Methodology of research The data gleaned for this report involved secondary desk research with consultation with various texts related to operations management, human behaviour, psychology and marketing. Because the role of employees is integral to the service encounter and maintaining a positive brand image, various journals regarding the role of human resources was not dismissed as part of operational and management strategy. The research identified case studies within a real-time hotel environment regarding environmental initiatives and human resources strategy as it relates to operations management in order to benchmark recommendations regarding what constitutes a quality contemporary operations strategy. Data was analysed by comparing the literature to the case study to identify correlations between concepts and operational strategy in order to gain an understanding of what operational components must be in pla ce in a large-scale, five star hotel environment. 3. Additional hotel features bearing on analysis One of the main themes associated with hotel environments and the hospitality industry as a whole is the human relations element related to employee motivation, worker role in marketing reputation, and general employee satisfaction. Though not described in the case study, the role of the service employee is vital to sustaining a quality reputation with customers and fulfilling their customer service expectations. Therefore, it was necessary to consult with literature describing the employee experience as well since their psychological and sociological attitudes will have a direct impact on their output results and interactions with diverse, international customers. The elements also associated with culture, both employee related and customer related, were also considered since most of the facility operational components maintain a high level of service interaction and will play directl y on whether or not the customers remain loyal to the hotel brand. These are important inputs when considering restaurant quality, cocktail environments where socialization between staff and customers is routine and the organisational structure that guides the hotel environment.